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Help Centre for Shoppers
Orders
Orders
Order issues
What orders are eligible for Tabby Care?
Who can make a claim?
How do I report an issue with my order?
How can I find the current status of my reported issue?
What should I do if my issue has been resolved already?
How long will it take for my issue to be resolved?
What happens after I've reported an issue?
What information should I provide when reporting an issue?
My order was not delivered. What do I do?
Returns & refunds
I want to cancel my order. What do I do?
Where is my refund?
Why was my refund request declined?
How can I get a refund for a cancelled order?
How and when will I receive my refund?
Why do I have money on my Tabby account?