Tabby Care is available for online-only, Pay in 4 Tabby purchases.
Order-issue reporting is available if you've tried all possible options to secure a refund from the relevant store without success. It is then available provided:
- The store has confirmed your order
- This is your first claim for a particular order
- You’ve used Tabby Care correctly, and not in a fraudulent manner
Tabby Care is available until the second repayment is made. Please note that order-issue reporting is unavailable if you have overdue payments.
Tabby Care is eligible on orders provided:
- Your order wasn’t delivered: This occurs when a longer delivery period has passed than mentioned as part of the merchant’s terms and conditions. Please note that on average, it takes 7 days to deliver an item.
- A refund you applied for hasn’t arrived: This occurs when the refund took longer to process than the time stated in the store’s terms and conditions.
- The item was faulty: You may have received an incorrect or damaged item. In this instance, be sure to attach all relevant proof to the report.
- You didn’t place the order: This occurs in fraud cases, when someone has illegally accessed your account. If you think you’ve been a victim of fraud, please contact our customer support team.