If you notice an email, charge or transaction attempt associated with your account or card that you don't recognise, please report the matter to us as soon as possible.
Before reporting a charge, please take the following steps:
- Verify that you are the only person in your household who has used your account to make a purchase
- Check your emails for order confirmation or messages from Tabby around the date of the purchase
- Check to see if it could be a charge for a previous order that was billed separately (if applicable)
- Check if it might be a temporary authorisation hold for a pending purchase (if applicable)
If, after considering these factors, you still do not recognise the Tabby purchase, you may be a victim of fraud.
Please report the potential fraud directly to us as soon as possible by contacting our customer support team via chat in the app, by email at [email protected] or by phone on 80082229.