Help Centre for ShoppersDeclined purchasesWhy is my balance locked?

Why is my balance locked?

You may be unable to shop with Tabby for any one of the following reasons:
  • You made your first Tabby purchase but still haven't paid for it. As soon as you have paid for your first purchase, you will be able to unlock your Tabby credit limit and you can make additional purchases using this limit
  • You already have a credit limit, but it is not sufficient to cover your new purchase. In this case, try making a smaller purchase
  • If you have overdue payments, you can’t shop until they are are paid