As a valued Tabby customer, we want you to be satisfied with our services. We welcome any complaints you may have, as this feedback helps us improve the quality of our services to meet your expectations. You can submit a complaint through various communication channels 24/7.
You can do so via various channels, with the steps for each one outlined below.
Tabby mobile app
2. Log in to your account on the app
3. Go to your Profile, and select Contact us
4. Start a chat with support and say you’d like to submit a complaint
Phone
Call +971 4 559 5300 or 800-82229 (toll-free) and mention that you’d like to submit a complaint.
Email
Send an email to [email protected] and explicitly mention that you’d like to submit a complaint Website
Our complaint handling process
Contact our support team via any of the communication channels outlined above and we will respond as soon as possible via the original contact channel.
Once we do, we’ll share a service request (SR) number with you and provide updates through the same channel. We’ll also issue a final written response with the outcome.
If we’re unable to resolve your issue immediately, we’ll keep you informed and provide updates on the status of your complaint, setting clear expectations until we find a resolution.
If you're having trouble submitting your complaint through our website, please contact our customer support team. We're here to help and will ensure your issue is properly recorded and handled through our official complaints unit.
Escalation
If you’re not satisfied with the resolution of your complaint and wish to escalate it, you may do so through the following channels:
Provide your service request (SR) number or complaint reference number to our customer service team, and explain that you wish to escalate your complaint as you’re dissatisfied with the outcome.
Provide your service request (SR) number or complaint reference number to our customer service team, and explain that you wish to escalate your complaint as you’re dissatisfied with the outcome.