Refunds can only be issued by team members with the appropriate access level in the Tabby Merchant Dashboard or Business app. If you’re unable to process refunds, contact your workspace admin to adjust your permissions.

Only employees with the right level of access can make refunds. If you need a different level of access, ask your workspace admin to upgrade your access level. Roles with access to refunds are: 

Who can make refunds?

Understand how refunds work, who can refund, and where they appear in your reports

Making refunds from the Merchant Dashboard

Making refunds from the Tabby Business app

Who can make refunds 

Making refunds

Refunds

DP-6008-ml-pers-collections-sellers-calibrated

pgw-noon-ksa-account-all

SC-DP-6008-merchant-search-organic-gpt

SC-DP-6008-merchant-catalog-organic-gpt

SC-DP-6008-merchant-allstores-organic-gpt

chat-2473-brixi-llm-agent-order-management-ksa-procedure

chat-2473-brixi-llm-agent-order-management-non-ksa-procedure

chat-2473-brixi-llm-agent-rejections-ksa-procedure

chat-2473-brixi-llm-agent-rejections-non-ksa-procedure

pgw-checkoutcom-aft

SC-3784-deboost-undesireable-categories

SC-3719-auction-in-items-text-search

SC-3764-query-suggests-on-es

SC-3668-yml-blender-from-dynamic-configuration

BX-storefronts-new-entry-points

pgw-skip-credit-prepaid-card-block

COL-128-Eltezam-autocharge

ADS-amazon-shop-tab-wf-banner

pgw-aed-debit-mc

pgw-aed-credit-mc

SC-3542-yml-with-separate-candidate-generators

paygate-use-pp-in-service

chat-1365-new-chat-engine-merchant

BX-merchant-page-tags

chat-1365-new-chat-engine

SC-3334-show-fuzzy-if-no-exact-match

SC-3284-fuzzy-suggestion-result-limit

SC-3267-merchant-catalog-monetization

SC-3232-merchants-ranking-by-ctr-v4

SC-3233-merchant-p13n-allstores-organic

SC-3233-merchant-p13n-catalog-organic

SC-3233-merchant-p13n-search-organic

CHAT-1621-newcomers-welcome-message

CHAT-1478-chatbot-topic-detection-handler

CHAT-1530-payment-flow-snoozing-overdue-picker

pgw-noon-ksa-account-apple-mada

HD-1502-set-product-type

SC-3140-yml-on-es

SC-3011-merchant-catalog-monetization

chat-1360-dispute-CSAT

chat-1352-ticket-auto-scheduling

pgw-acquiring-apple-pay

SC-2593-items-search-v2-with-query

ADS-703-localized-seller-names

RE-2542-force-logout

ADS-ramadan-covers

chat-1322-custom-agents-push-message

CT-4018-sau

SC-2784-deals-relevance

pgw-ltf-noon-mc

pgw-ltf-noon-visa-debit

pgw-ltf-mastercard

CT-4043-safe-merchant-urls

SC-1701-boosted-merchants-reranking

SC-1722-monetized-items-reranking

ADS-319-covers-collection-widget

paygate-eltezam-apple

pgw-aed-apple-visa-checkout-checkoutcom

CT-3566-LTF-2-iteration

BX-KWT-test-catalog

pgw-aed-cards-debit-checkoutcom

pgw-aed-cards-credit-amazon

pgw-amazon-aed-cof

ADS-208-deal-button

ADS-1809-Saudi-travel

CHAT-859-top-intents

ADS-17-thin-banner-on-main

pgw-skip-card-holder

pgw-eltezam-separated-account

gw-are-portal-autocharge

gw-are-portal-ap

gw-are-portal-card

gw-are-oneclick-autocharge

gw-are-oneclick-ap

gw-are-oneclick-card

gw-sau-portal-autocharge

gw-sau-portal-ap

gw-sau-portal-card

gw-sau-oneclick-autocharge

gw-sau-oneclick-ap

gw-sau-oneclick-card

paygate-noon-webhook-cntr

CHAT-605-new-tree-update

MADS-2405-monetize-button-on-storefront-screen

MADS-2382-thin-banners

MADS-use-monetization-flow

MADS-deal-pagination-fix

MADS-2251-storefront-collection-on-storefront-screen

paygate-ap-checkoutcom-new-flow

paygate-show-google-pay

paygate-qar-portal

SC-1996-country-gender-platform-merchants-segments-ranking

paygate-credit-card-checkoutcom

SC-1409-user-event-optimization

pgw-amazon-aed-ap-debit

MADS-2059-small-tiles-on-main

CT-2409-google-pay

sc-1797-additional-filters

pgw-amazon-aed-debit

pgw-amazon-mada-sabb2