Disputes statuses

A dispute can have any of the following statuses:

StatusDescription

NewThis dispute was raised by a customer and the merchant hasn’t performed any action yet

RefundedThe merchant has accepted the dispute and the amount has been refunded

In progress The merchant has rejected the dispute—Tabby will take the next step to ask the customer for more information

CanceledThe customer has canceled their dispute

DeclinedThe merchant’s challenge to the dispute was accepted by Tabby